Terms and Conditions

Please read these terms carefully before using our service

Document Status

Last Updated: November 10, 2025

Current Version

Table of Contents

1. Introduction

Welcome to Zapic's Social Automation Platform ("the Service"). These Terms and Conditions govern your access to and use of our AI-powered social media automation services, including any associated websites, applications, and features.

By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access or use the Service.

2. Acceptance of Terms

By creating an account, accessing, or using any part of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Zapic ("Company," "we," "us," or "our") regarding your use of the Service.

3. Service Description

Zapic provides an AI-powered social media automation platform that enables users to schedule, publish, and optimize content across multiple social media platforms. Our Service includes content scheduling, performance analytics, audience insights, and automated interactions.

We reserve the right to add, modify, or remove features from our Service at any time without prior notice, as part of our ongoing commitment to improving the platform.

The Service includes features powered by artificial intelligence. By using the Service, you authorize Zapic to process your social media and platform-generated data through AI technologies to perform analytics, recommendations, and automations that you choose to activate.

4. User Accounts

4.1. Registration Requirements

To use our Service, you must:

  • Be at least 18 years of age
  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information as needed
  • Secure your account credentials and not share them with others

4.2. Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breaches

We are not liable for any loss or damage arising from your failure to comply with these security obligations.

5. User Responsibilities

5.1. Acceptable Use

When using our Service, you agree not to:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Service for any illegal, harmful, or fraudulent purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Upload, transmit, or distribute harmful content, including viruses or malware
  • Engage in activities that could damage our reputation or business

5.2. Content Guidelines

You are solely responsible for all content published through our Service. This content must not:

  • Infringe on intellectual property rights
  • Contain hate speech, harassment, or discriminatory material
  • Include sexually explicit, violent, or offensive content
  • Promote illegal activities or services
  • Misrepresent your identity or affiliation
  • Violate any social media platform's terms of service

We reserve the right to remove any content that violates these guidelines.

5.3. AI-Assisted Features

You remain solely responsible for all content and actions published or executed through the Service, including actions assisted or suggested by AI systems.

6. Subscription and Payment

6.1. Pricing and Billing

We offer various subscription plans with different features and pricing. All prices are subject to change with notice. By selecting a paid subscription, you agree to:

  • Pay all applicable fees for your chosen plan
  • Provide accurate and complete billing information
  • Authorize us to charge your payment method for all fees incurred

6.2. Automatic Renewal

Unless otherwise specified, subscriptions automatically renew at the end of each billing period. You may cancel your subscription at any time through your account settings.

6.3. Refunds

Refund eligibility is determined on a case-by-case basis according to our refund policy. No refunds will be issued for partial subscription periods or for services already rendered.

6.4. Taxes and Invoicing

All prices indicated on the Service are exclusive of applicable taxes, unless stated otherwise. When required, VAT or other applicable taxes will be applied according to the User's billing country.

Invoices will be issued electronically unless the User expressly requests otherwise.

6.5. Right of Withdrawal (EU Consumers Only)

EU consumers have a legal right to withdraw from a digital subscription within fourteen (14) days from purchase.

However, by subscribing and accessing the Service immediately, the User expressly requests the immediate performance of the Service and acknowledges that they lose their right of withdrawal once the Service has been fully delivered or the premium features have been accessed.

Therefore, no refunds will be issued once the User has accessed the Service or used premium features.

7. Intellectual Property

7.1. Our Intellectual Property

The Service, including all of its components, features, and content (excluding User Content), is owned by Zapic and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, create derivative works from, display, perform, distribute, sell, or license any portion of the Service without our explicit permission.

7.2. User Content

You retain ownership of all content you create and publish through our Service. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display your content solely for the purpose of providing and improving the Service.

7.3. AI-Generated Content

Content generated through the Service using artificial intelligence is considered "User Content." The User is solely responsible for ensuring that such content complies with applicable laws and does not infringe third-party rights.

Zapic does not guarantee that AI-generated content will be free from copyright or trademark issues. The User assumes all liability for the publication and use of such content.

8. Social Media Platform Compliance

8.1. Platform Policies

Our Service interacts with various social media platforms, each with its own terms of service and policies. You agree to:

  • Comply with all applicable platform policies and terms
  • Not use our Service in ways that violate platform rules
  • Accept that changes to platform policies may affect our Service functionality

8.2. Platform Authentication

We access your social media accounts through secure OAuth authentication. We do not store your social media passwords and only access the data necessary to provide our services as outlined in our Privacy Policy.

8.3. Platform Limitations

We cannot guarantee continuous availability or functionality of our integrations with third-party platforms. Changes to platform APIs, policies, or functionality may impact our Service performance.

8.4. Third-Party Platform Availability

The performance of certain Service features depends on the availability and functionality of third-party platforms. Currently, we support LinkedIn, TikTok, Twitter (X), Pinterest, Instagram, Facebook, Threads, and YouTube.

We do not guarantee continued access to or compatibility with these platforms, and we shall not be liable for any interruptions or changes caused by modifications to their APIs, features, policies, or systems.

9. Limitation of Liability

9.1. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

9.2. Limitation of Liability

In no event shall Zapic be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, resulting from:

  • Your access to or use of, or inability to access or use, the Service
  • Any conduct or content of any third party on the Service
  • Unauthorized access, use, or alteration of your content or transmissions

Our total liability for any claims arising from these terms shall not exceed the amount you paid to us during the three (3) months preceding the event giving rise to the liability.

9.3. Acceptance of Service Limitations

By using the Service, you acknowledge and accept that:

  • The Service may experience technical issues, interruptions, or malfunctions from time to time
  • Not all features may function perfectly or as expected at all times
  • Third-party platform integrations may fail, be unavailable, or change without notice
  • AI-powered features may produce errors, inaccuracies, or unexpected results
  • Service availability is not guaranteed and may be affected by factors beyond our control

You agree to use the Service at your own risk and acknowledge that you are accepting these potential limitations and issues as part of your use of the Service.

10. Service Modifications and Termination

10.1. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any such modifications, suspension, or discontinuation.

10.2. Termination by User

You may terminate your account at any time by following the instructions in your account settings. Upon termination, your right to use the Service will immediately cease.

10.3. Termination by Zapic

We may terminate or suspend your account and access to the Service at any time, with or without cause and without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

10.4. Effects of Termination

Upon termination:

  • Your right to access and use the Service will cease immediately
  • We may delete your account information and content
  • Provisions that by their nature should survive termination shall survive

10.5. Compliance and Automated Abuse

We reserve the right to suspend or restrict access to the Service without prior notice if automated activity from a User account triggers platform security limits, violates third-party terms (including social media anti-spam rules), or poses a risk to platform integrity.

11. Dispute Resolution and Competent Jurisdiction

11.1. Informal Resolution

Before initiating any formal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at contact@zapic.ai.

11.2. Jurisdiction

If a dispute cannot be resolved amicably, any legal action or proceeding related to the Service shall be brought before the competent courts of Spain.

If the User is considered a consumer under applicable law, the courts of the User's place of residence shall have jurisdiction.

11.3. Applicable Law

These Terms shall be governed by and interpreted in accordance with the laws of Spain, without regard to conflict of law rules.

11.4. Data Protection Complaints

Users may also file a complaint before the Spanish Data Protection Authority (AEPD) with respect to any matter involving personal data: www.aepd.es

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Zapic (services provided by self-employed professionals established in Spain)
Contact email: contact@zapic.ai

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.